Provide the end user support for the operational needs for HQ and Games related venues across the key critical operational and non-operational periods.
- Provide operational user support , escalating to Service Desk Lead when necessary
- Remote support and management of issues through to resolution including replacement/repair of hardware where needed
- Follows established procedures to detect, diagnose, and report all end user related problems.
- Provides technical user and operational support.
- Installs new software releases, systems upgrades, installs patches and resolves software related problems