After "Baku Electric Shabaka" and "Azer Energy" was merged, Azerishiq OJC become unique electricity Supply Company in Azerbaijan with extended operation in Baku and regions.
Eurodesign was invited by to provide IT and telecom services and solutions for the biggest Electricity Supply Company -Azerishiq OJC.
Company required high quality IT solutions in IT, Networking, CRM, Call Centre and other related services.
The scope of this project will describe customer expectations.
Call Center with wide range of features
- Customized agent desktop
- Dynamic IVR implementation
- Outgoing sales
Design of the infrastructure consisted of Network topology, Server locations and redundancy and Call Flow.
Call Manager in was implemented in Baku ans well as for regional branches:
- Integration with Telepresence
- Integration with Siemens phones
All IT Infrastructure was tested and delivered on time, within budget and as per international standards.
One more happy client and one more successful project in our portfolio!